Withdrawal notice

Last updated: October 2026 (draft)

Right of withdrawal

For persons living in Switzerland there is no statutory right of withdrawal for online subscriptions. The free trial gives you the opportunity to try Longrove before buying.

Withdrawal notice for consumers living outside Switzerland (in particular in the EU, the EEA and the United Kingdom). We grant this right of withdrawal to all consumers outside Switzerland, whether or not it is required by law there:

Right of withdrawal: You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day the contract was concluded. To exercise your right of withdrawal, you must inform us (Renco GmbH, Bannstrasse 2, 6312 Steinhausen, Switzerland, email: info@longrove.ch) of your decision to withdraw from this contract by an unequivocal statement. You can do this in the app with the button “Withdraw from contract” or by email. You may use the model withdrawal form below, but it is not mandatory. To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal: If you withdraw from this contract, we will reimburse all payments we have received from you without undue delay and no later than 14 days from the day on which we are informed of your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction; you will not incur any fees as a result of the reimbursement.

If you have requested that the service begins during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal, in comparison with the full coverage of the contract. You confirm this request expressly in the order process.

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract): To Renco GmbH, Bannstrasse 2, 6312 Steinhausen, Switzerland, info@longrove.ch. I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*): [name of the subscription or add-on]. Ordered on (*): [date]. Name of consumer(s): [name]. Address of consumer(s): [address]. Date: [date]. (*) Delete as appropriate.

In the app under Subscription, My orders, you can see whether an order can still be withdrawn.